Terms & conditions

1. Legal relationships      
TUI AG provides an online booking functionality for end consumers on this website. This is where the customer can check and directly book accommodation features, services and options. These general terms and conditions govern all use of these services.

An accommodation agreement between the respective hotel/provider and the customer comes in to being when a booking is made over this website for accommodation.

TUI AG acts only as agent for the accommodation provided.
In addition to these general terms and conditions governing TUI AG’s activities as agent the general terms and conditions of the respective selected hotel also apply for each booking.

2. Agency costs  
The agency service provided via this website linking the customer with accommodation providers is free of charge to the customer.

3. No extra services  
When booking accommodation over this website this does not include transfer to hotel nor customer care and attention by the local travel representatives at the destination or the travel to the destination. Moreover, the additional services and benefits that usually come with the use of the TUI Card Classic or the TUI Card Gold are not applicable when booking hotels through this website.

4. Guaranteed/non-guaranteed booking   
The detailed provisions governing the cancellation of bookings (guaranteed/non-guaranteed booking) are included in the general terms and conditions of the respective hotel.

5. Confirmation of reservation  
Room reservation is already included in the booking – without any separate confirmation of the reservation. The customer can print out the reservation during the booking procedure. In parallel the customer is also sent an email confirmation. TUI AG cannot guarantee the technically flawless receipt of the email confirmation. Non-receipt of email confirmation does not affect the validity of the booking.

6. Improper use of the online booking tool  
TUI AG endeavours to prevent improper use of the free reservation system and to protect the hotels/accommodation providers from unnecessary erroneous booking.  We therefore reserve the right to refuse or cancel bookings on a case basis if there are grounds for reasonable suspicion of such improper use, e.g. if in the past the credit card given could not be charged or if there are reasons for suspecting that bookings are not being made for an end customer but for speculative purposes.

7. Payment  
As a rule the room price confirmed in the hotel booking system is payable upon arrival at the hotel to the hotel/provider. In individual cases a deposit may be charged to a customer’s credit card; for details refer to the description of the hotel/accommodation in question.

8. Changes and cancellation  
To make sure they are properly carried out all changes or cancellations should be made using the website booking system.

9. Hotel categories and information  
The conventional international hotel classification system based on stars provides a non-binding indication of the standard of the hotel. The hotel classification is based on the self-appraisal by the hotel/provider. Additional hotel information and description in the booking system are based on information provided by the hotel.  TUI AG does not accept any liability for the correctness and validity of the information – except in the case of gross negligence or wilful intent on the part of TUI AG with respect to the correctness of the details made.

The scope of the accommodation provided on the website is to some extent fed in directly from international computer reservation systems. These descriptions often include provisions written in the English language that may have an influence over the scope of the accommodation.  The customer hereby accepts the full contractual implications of these details written in English with respect to the relationship to the respective hotel/provider.

10. Prices
The most favourable prices, depending on arrival and departure dates, in the system are shown for the listed hotels. The binding quotation for the hotel selected in the booking includes the applicable room price in euros or in the respective local currency. The rates for the rooms quoted are binding and are guaranteed for each reservation made. Payment is made at the hotel in the local currency.  The valid price is the price shown in the local currency.

All prices are per room and per night and may or may not include board in line with the information provided by the hotel. Service charges and statutory value added tax are usually included and under certain circumstance additional taxes or duties may be added to the room price. Such surcharges are made in line with country-specific regulations and statutes. Because constant changes cannot be ruled out all details governing the amount of tax are non-binding and serve orientation purposes. Details of all surcharges on the room price are provided in the description of the respective hotel/accommodation.

11. Assertion of rights, duties of the customer  
All rights and duties stemming from the accommodation agreement are exclusively between the customer and selected hotel/provider.

Any defects in agency services provided by TUI AG must be reported to TUI AG without delay, and TUI AG must be provided with the opportunity of rectifying and remedying the defect.   If no report is made for culpable reasons, all claims by the customer for damages stemming from the agency agreement are invalidated inasmuch as TUI AG would have been able to provide reasonable remedy.
It is up to the customer to seek information before commencement of travel and depending on destination on applicable passport, visa, customs, foreign exchange, pet and health laws and regulations.

12. Liability of TUI AG  
TUI AG is not liable for the success of its activities as agent or for delivering accommodation services and components. TUI AG is only liable for ensuring that the agency services are performed with the due care and diligence of a prudent businessman. Moreover no warranty is given for the correctness, completeness and reliability of third party content in the booking system, especially with respect to facts on the individual hotels except in the case of TUI AG possessing information or not possessing such information for reasons of gross negligence regarding the incorrectness of certain facts. The administration and updating of the hotel information is the responsibility of hotel/provider listed in the booking system. Moreover the general terms and conditions as well as other regulations of the respective hotel/provider are applicable when concluding a contract.

TUI AG endeavours to its best ability to ensure that the information and other date posted on the website are current, complete and correct at the time of publication.

TUI AG cannot however guarantee the correctness, completeness or reliability of such information and data, as their administration and updating is the responsibility of the respective hotel/provider.

13. Act of God  
In the framework of this contract TUI AG is not liable for the consequences of acts of God. These include orders issued by authorities, war, civil unrest, aircraft hijacking, terrorist attacks, fire, electrical power cuts, accidents, natural disasters, strikes, lockouts and other labour dispute actions which impact on the services provided by TUI AG or its contractual partners.

14. Changes to the general terms and conditions  
TUI AG reserves the right to change or renew the general terms and conditions for using this website at any time in the future without in any way implying any duty to notify the customer thereof. The currently applicable and valid general terms and conditions are posted on the website. By continuing to use the website for new bookings after a change in the general terms and conditions the customer declares acceptance of such changes.

15. Separability clause  
Should any of the provisions above be or become void, the validity of the remaining provisions hereof shall in no way be affected. In such case the void provision shall be replaced by relative provision coming as close as possible to the sense and spirit and purpose of the provision to be replaced.